At Quinn Chef, we strive to provide you with the highest quality home decor products. If for any reason you are not satisfied with your purchase, please review our Return and Refund Policy below.

1. Returns

  • We accept returns within 7 days from the date of delivery for damaged or defective products.
  • To initiate a return, please contact us within 7 days of receiving your order. You must provide details of the product, the issue, and any supporting images of damage or defects.
  • If the product is in its original condition (unused and unopened) and meets our return criteria, we will accept the return.
  • Note: We do not accept returns for products that are opened, used, or damaged due to customer misuse.

2. Refunds

  • Refunds are only available for products that are defective, damaged during delivery, or incorrectly shipped.
  • If your return is approved, a refund will be processed via cash.
  • Refunds will be processed within 7 business days after we receive and inspect the returned product. Please allow additional time for your bank or payment provider to process the refund.
  • Please note that shipping costs are non-refundable.

3. Exchange Policy

We do not offer exchanges for products at this time. If you wish to exchange an item, you will need to return the product and place a new order for the desired item.

4. Return Process

To return a product, please follow these steps:

  1. Contact us via email or phone within 7 days of receiving your order.
  2. Provide details of your order and the reason for the return.
  3. If your return is approved, you will be given instructions on how to return the product.
  4. Once we receive the product, we will inspect it and notify you of the approval or rejection of your refund request.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Products that are damaged or soiled due to customer handling.
  • Customized or personalized products.
  • Products purchased on sale or with promotional discounts (unless damaged).

6. Contact Information

If you have any questions or need to initiate a return, please contact us at: [email protected]